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Press releases > Generational Equity Advises Ameridial in Sale to Fusion BPO Services

Generational Equity Advises Ameridial in Sale to Fusion BPO Services

By Generational Equity

Mar 6, 2019, 06:00 et

Ameridial

Generational Equity, a leading mergers and acquisitions advisor for privately held businesses, is pleased to announce the sale of its client, Ameridial Inc., to Fusion BPO Services. The acquisition closed December 31, 2018.

Ameridial provides enterprise telemarketing services with fully customizable support, serving the healthcare, retail, ecommerce and automotive dealer sectors. It also has a subsidiary that provides telefundraising services to nonprofit organizations. Ameridial's headquarters are in North Canton, Ohio, with additional call centers in North Carolina and Maine. It has received numerous industry honors, including being ranked a "Top 50" Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine.

Fusion BPO Services, founded in 2004, is a global outsourcing services provider with dual headquarters in Draper, Utah, in the U.S. and Kolkata, India. Its end-to-end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. The company was recently recognized in the Rising Star category of the Global Outsourcing 100® list published by the International Association of Outsourcing Professionals® (IAOP®).

To meet clients' evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries – USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania. The company expanded its U.S. footprint by acquiring Ameridial, and the transaction represents the ninth acquisition that Fusion has made in this space.

Pankaj Dhanuka, CEO and Founding Director of Fusion BPO Services, said, "The acquisition of Ameridial reinforces our commitment and strategy to deliver best-in-class, value-creation customer engagement services to U.S. clients. Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities."

Generational Equity Senior Managing Director Doug Smith led the transaction, with support from Senior VP Ryan Johnson. Senior Managing Director Brian Hendershot established the initial relationship with Ameridial.

"The fit and synergies were obvious to both companies," said Smith. "The deal came together very quickly."

About Generational Equity

Generational EquityGenerational Capital Markets (member FINRA/SIPC), Generational Wealth Advisors, and DealForce are part of the Generational Group, which is headquartered in Dallas and is one of the leading M&A advisory firms in North America.

With over 250 professionals located throughout North America, the companies help business owners release the wealth of their business by providing merger, acquisition, and wealth management services. Their four-step approach features exit planning education, business valuation, value enhancement strategies, and M&A transactional services.

The M&A Advisor named the company the 2016, 2017, and 2018 Investment Banking Firm of the Year. For more information, visit https://www.genequityco.com/ or the Generational Equity press room.

Thanks again Phil and feel free to have a future client call me if they would like a referral. You are a true professional!
Andy Graham, Vice President, Modern Heating & Plumbing
We are extremely pleased with the way Generational Equity handled the sale of our company. Your associates, Tom and Chris, did an outstanding job of getting us (me) through the process.
Michael J Polarek, President, Paragon Packaging
I would like to thank you and your firm, Generational Equity, for being our valued advisors in our journey.
Bil MacLeslie, CEO, ipHouse
Thank you again for all your guidance and support. Any company will achieve what they intend, if they have you on their team!
Rick Nowak, President/CEO, Kurz Electric Solutions, Inc.
Generational Equity educated and informed us – so that we could be on the upside of a good decision (to sell).
Bil MacLeslie, CEO, ipHouse
We were happy to see the interest in our company and what we cherished has not just a valuable company but an important company to the communities we served in.
Larry Moore, Owner, A Company Portable Restrooms
I wanted to write you a quick letter to express our appreciation and our delight on the outcome of helping us through the process of our recent sale. We are very happy with the end result, and are very happy to be able to move forward with all of our future growth plans.
Terry D. Wickman, President, Keytroller
Greetings Mike. Thank you for the captivating and compelling presentation you made at the Phoenix presentation last week. Over many years in business yours was the most informative and well-presented presentation, on any subject, that I have ever attended! Your energy and enthusiasm combined with your concise and captivating support of your positions with easily understood examples and data was compelling.
Pete L.
Generational Equity’s assistance was invaluable in compiling and marketing our business.
Bil MacLeslie, CEO, ipHouse
Your wisdom and experience were invaluable to me during this once-in-a-lifetime transaction.
Ralph Noblin, President of Noblin & Associates
I quickly recognized that Don was working for Sharpe Mixers above all else, and held our interests above others.
Jay Dinnison, Owner of Sharpe Mixers
We knew it would be a difficult task to have someone really understand our business and our market, prior to researching a possible buyer, so it was imperative that we found someone of your caliber, with definite proven experience in this area.
Rick Nowak, President/CEO, Kurz Electric Solutions, Inc.
I must say that I have never worked with a more driven, competent and focused individual as Don Ho.
Jay Dinnison, Owner of Sharpe Mixers
Tom Staszak is one of the most professional people I have dealt with in my last forty years of business. You’ve got a great group of people and you have built a truly professional organization.
Michael J Polarek, President, Paragon Packaging
We thank you Eric and Generational Equity making our dream come true.
Larry Moore, Owner, A Company Portable Restrooms
We are very happy with the end result, and are very happy to be able to move forward with all of our future growth plans.
Rick Nowak, President/CEO, Kurz Electric Solutions, Inc.
We will highly recommend Generational Equity and Musa Jagne to any business owner about to embark on the same process.
Karen S. Williams, CFO, BW Manufacturing
The process was much more involved than I expected and your help, experience and advice was a big factor in making the negotiations go as smoothly as possible.
Terry D. Wickman, President, Keytroller
The help you provided us during each step of this process made us feel very comfortable and confident we were selecting the right approach to transition our Company.
Andy Graham, Vice President, Modern Heating & Plumbing
I couldn’t have asked for a better team than Michael and Deborah. We couldn’t have done it without them.
Robert Evans, President and CEO of Mealtracker Dietary Software
Michael worked tirelessly, He followed every lead meticulously and urgently to make sure nothing was missed.
Robert Evans, President and CEO of Mealtracker Dietary Software
Bruce and I wanted to take this opportunity to thank Generational Equity for assigning Musa Jagne to our transaction. In Bruce’s words, “Musa did one hell of a job for us!”
Karen S. Williams, CFO, BW Manufacturing